Shipping Policy
Thank you for shopping with Animemerchonline.in. We aim to deliver your favorite anime merchandise quickly and safely across India.
Order Processing Time
- All orders are processed and shipped within 24 to 48 working hours
- Orders placed on weekends or public holidays will be processed on the next working day
Estimated Delivery Time
Within India
Orders are usually delivered within 5–8 working days depending on:
- Delivery location
- Courier availability
- Public holidays
- Weather or unforeseen circumstances
Remote Areas
- Deliveries to parts of Jammu & Kashmir and North East India may take up to 10 working days
- In rare situations, delivery may take up to 2 weeks depending on product availability and logistics conditions
Order Tracking
Once your order is shipped, tracking details will be sent to your registered email address.
If you do not receive tracking information within 48 hours of placing your order, please contact us at:
Courier Partners
We ship orders using trusted courier partners based on your delivery pincode, including:
- Delhivery
- Xpressbees
- Blue Dart
- Ecom Express
Delivered but Not Received?
In rare cases, tracking may show the order as delivered even if the customer has not personally received it. Often, the package may have been accepted by:
- Family members
- Neighbours
- Flatmates
- Office/security staff
What To Do?
If you receive a delivery notification but have not received the package:
- Please contact us within 48 hours of receiving the notification
- We will immediately raise the issue with the courier partner and investigate the case
Investigation & Resolution
- Genuine cases will be investigated thoroughly
- The investigation process may take up to 10 working days
- If the issue is confirmed, a full refund will be provided
⚠️ Claims raised after 48 hours of delivery notification may not be accepted, and we may not be liable for any losses.
For any shipping-related questions, feel free to contact our support team.